New Zealand:
Standard delivery, 2 - 5 business days $6.00
Bulky delivery, 2 - 5 business days $10.00
Extra bulky delivery, 2 - 5 business days $15.00

Urgent 1-3 hour same day delivery - Auckland Central ONLY $25.00. (Orders placed before 12 pm excludes weekends and public holidays).

Australia:
Standard delivery, 3 -10 business days $20.00
Extra bulky delivery, 5 - 10 business days $30.00

International delivery, 7 - 14 business days, $30.00 flat rate. 

La Tribe offers track and trace delivery. You can track your order directly by using the tracking code that will be emailed to you upon us shipping your order. If you can’t find your tracking code, email us info@latribe.co.nz

• Allow 2 - 3 business days for us to process your order after it is placed.
• All orders require a signature upon delivery.
• Please note we do not post to PO Box addresses. 
• We are unable to re-route orders once they have been sent.

Delivery timeframes are just an indication and La Tribe will not be held accountable for longer delivery times. Cancellations will not be accepted due to a delivery being late. A copy of your receipt will be provided via email. It is important to hold onto a copy of your receipt should you wish to return or exchange your purchase.

Duties and Taxes

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the purchasers responsibility. La Tribe has no control over processing times or duty rates by customs in each country. We suggest getting familiar with your countries duties thresholds to avoid any large orders being held at customs. All orders are shipped from New Zealand.

Lost Parcels

If you’re not home when a driver attempts delivery, they will take it to their depot. If they’ve done so, you will need to get in contact with the courier company to arrange redelivery/collection. La Tribe does not take responsibility for items left.

In the unfortunate event that a parcel is lost in transit, a claim must be made within 14 days of the order date and once the investigation is completed and confirmed lost during transit, La Tribe will replace or refund the item. However, if the order can be tracked and traced to have arrived at its final destination, La Tribe is not liable for the order. 

After 30 days of shipment date, La Tribe will no longer be liable to claim for lost delivery or for the receival of your order, please be proactive if you have any delivery issues and we will do our best to find a solution right away. Anything outside of 30 days will need to be done independently with the courier service.

Same Day Delivery

Why wait for your shoes when you can get them on the same day you ordered them! This is a great option if you live in Central Auckland.

• Cut off is before 12pm on the day of. This is to allow for traffic. 
• This service is not offered on weekends and public holidays.
• Please don't pick this option if you are at a rural address or 20km away from Henderson.

Please contact info@latribe.co.nz if you require any assistance.